‘Cobots’ with Lisa Michaud, Product Director, Interactions
How humans and bots working together in real time can lead to epic customer experiences.
Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia
A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.
The value of emotional AI with Rana Gujral, CEO, Behavioral Signals
Learn how this deep learning technology is generating increased revenue and improved customer outcomes.
Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI
Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
Google CCAI with Antony Passemard
Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.
Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?
Creating human-like voice bots for IVR with Einav Itamar
Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI. […]
Automating call centres with AI and Frank Schneider
Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.