Webinars, Reports and Guides
We bring together industry experts and practitioners to unpack what’s actually happening in conversational AI and CX automation. Watch exclusive VUX webinars and read our white papers on NLU, LLMs, voice, messaging and more. Put the kettle on and learn with us.
All webinars & guides
Most enterprise AI assistants are already live. Most have never been properly tested. Watch this VUX Consulting webinar on how to test your conversational AI before it fails in production.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Discover how to turn AI into real, measurable growth for customer experience and beyond.
Discover how SharkNinja redesigned its service operation around AI, across 4 core functions: agent productivity, customer interactions, service operations and business value, in partnership with Zoom.
This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.
This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.
A playbook for executives who need control, visibility and measurable business outcomes from AI.
AI has reached the point where strategy alone isn’t enough. Now, leaders are under pressure to operationalise it. bringing structure, governance and measurable performance to every initiative.
In this session, you’ll learn how leading enterprises are designing operating models, governance structures and measurement frameworks that turn AI from an innovation project into a managed, measurable part of business performance.
In this session, you’ll learn how leading enterprises are designing operating models, governance structures and measurement frameworks that turn AI from an innovation project into a managed, measurable part of business performance.
An end-to-end guide to help you determine whether you should buy or build your conversational AI solutions.
When you begin to formulate your customer experience and conversational automation strategy, you have a decision to make. Should you buy your conversational AI capabilities off-the-shelf? Or should you build them from the ground-up? Are those the only options, or is there something in-between?
Should you outsource the whole thing, keep it in-house or is there another option? What are the pros and cons of all the above approaches? And what’s the best approach for you?
This guide has been created to answer the above questions and help business decision makers formulate their conversational automation strategies effectively.
Should you outsource the whole thing, keep it in-house or is there another option? What are the pros and cons of all the above approaches? And what’s the best approach for you?
This guide has been created to answer the above questions and help business decision makers formulate their conversational automation strategies effectively.
Discover how voice AI transforms customer experience with compliant, customer-friendly solutions to improve your strategy.
Implementing voice AI has its own rules, risks, and design principles. Ignore them, and your automation will frustrate customers and expose your business.
If you work in a regulated industry such as banking, insurance, telco, or the public sector, you already know the stakes: one poor interaction can unravel years of customer loyalty.
If you work in a regulated industry such as banking, insurance, telco, or the public sector, you already know the stakes: one poor interaction can unravel years of customer loyalty.
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