The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase
We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.
Automating customer service across 170 countries with HBX Group
HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.
Designing conversational AI that works with Anne Cantera of Optimum
From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.
Taming agentic AI: a practical enterprise approach
Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.
How Prudential is shaping user-centred design in the age of generative AI
Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.
Designing for generative AI: The UX evolution at Prudential with Alex Shin
In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.
AI is smart enough – so are you ready?
Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.
AI on the rails: Arriva’s journey into intelligent travel assistance
In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.
Responsible AI, Real Results with Citizens Advice
In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.
NatWest on Gen AI with Mark Worden
In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest.