What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.
10 ways SharkNinja uses AI to support a $5B business
Discover how SharkNinja has moved beyond experimentation to production-scale AI implementation.
Is your AI strategy ready for ChatGPT Agent?
ChatGPT Agent is already navigating websites on behalf of customers. Find out what CX leaders should do now to prepare their digital estate for AI agent traffic.
8 critical factors for deciding between hybrid and pure generative AI
Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.
Taming agentic AI: a practical enterprise approach
Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.
From logos to language: The next evolution of Brand Identity
Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.
Your contact centre is already a voice AI channel: you just haven’t realised it yet
The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing voice into the 21st century. Voice AI is now turning the traditional one-to-one, costly contact channel into a one-to-many, scalable, revenue-generating one. In a recent […]
How Essent saved €1.8 million by listening to their call centre agents
Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an answer they should already know. Essent is the Netherlands’ biggest energy provider, and like most large companies, it had customer service agents drowning in calls […]
Testing the future: How Klearcom is powering the voice AI revolution
As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.