AI in financial services: lessons from DNB and MSUFCU
Discover how leading financial services organisations are finding success with AI.
Gaining clarity in conversational AI live from Boost Camp
In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI
How True Classic tailored AI for customer experience with Jordan Gesky
Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.
8 reasons AI projects fail and 12 ways to make yours a success
Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?
How to achieve better customer service during seasonal spikes
We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be applied to organisations. Let’s consider seasonal spikes.
HSBC knows the measure of a great digital assistant
There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker
Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.
How Rabobank uses conversational AI with Stefan Bijkerk
Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.
How Empire Today uses conversational AI with Philip Bennett
Philip Bennett joins us to speak about how Empire Today has been using conversational AI.
Landry’s find the perfect use case for a voice assistant
Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The pandemic forced a shutdown of all their venues. When Landrys reopened, they faced a dilemma. They couldn’t recruit more call centre staff to handle customer […]