Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX
I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
The ultimate guide to agent assist for call centres
Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
Google announces general availability of CCAI Insights
Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.