‘Cobots’ with Lisa Michaud, Product Director, Interactions
How humans and bots working together in real time can lead to epic customer experiences.
Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia
A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.
Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET
CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.
Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai
Finding and using data that you didn’t even know existed to improve customer experience and business operations.
Using AI to improve business processes with Scotty Technologies’ Roland Hallebeek and Reiner Bruns
Process automation in recruitment, healthcare and retail using conversational AI.
Google announces general availability of CCAI Insights
Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.