Nova KBM’s AI assistant is more successful than anyone dreamed
Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.
Conversations Squared #2 – Jason F. Gilbert
Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he’s worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as ‘Anna’) and now with ElliQ – a robotic companion for elderly Americans.
Is our love for the web holding us back?
Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a contact centre, and they’ve begun creating a chatbot or voicebot. The majority of those brands are from America and Europe. In emerging markets it’s a […]
You must see Amelia’s 7 Design Principles
How do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that won’t help anyone? Many designers keep principles in mind while they work. Design principles are at best a great resource for aligning minds when people collaborate, and at worst a […]
HSBC knows the measure of a great digital assistant
There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
An AI modelled on the human brain, with Peter Voss, CEO, Aigo
What happens when you build a conversational AI framework that’s modelled on the human brain? The coiner of the term ‘AGI’, Peter Voss, joins us to reveal all.
AI at Marks and Spencer: 2 current use cases
How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here’s how M&S did it.
Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson
Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice.
Why do most chatbots fail? With Dawn Harpster, Talkdesk
Dawn Harpster, Senior Conversation Architect at Talkdesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.
Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy
Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable.