The ultimate guide to agent assist for call centres
Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
Google announces CCaaS solution
Google has announced its very own contact centre as a service in partnership with ujet.
‘Cobots’ with Lisa Michaud, Product Director, Interactions
How humans and bots working together in real time can lead to epic customer experiences.
Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia
A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.
Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET
CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.
Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai
Finding and using data that you didn’t even know existed to improve customer experience and business operations.
The value of emotional AI with Rana Gujral, CEO, Behavioral Signals
Learn how this deep learning technology is generating increased revenue and improved customer outcomes.
Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Google CCAI with Antony Passemard
Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.