How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner
Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.
Top CX trends and how AI is helping, with Brad Cleveland
Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.
Google announces general availability of CCAI Insights
Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.
Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions
Product Owner, Dialogue Management, AI and ML Group at Swisscom, Roger Dill, and CEO of Artificial Solutions, Per Ottosson, share insights on how to scale a conversational AI practice.
Giving your AI a Boost with Sam Danby
Sam Danby shares insights on conversational AI tooling and Boost.ai.
Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI
Find out how PolyAI is creating super-human voice assistants for customer service with ex-Apple Siri, current CEO PolyAI, Nikola Mrkšić.
Integrating DialogFlow into your contact centre with Justin Randall
Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.
AI and the future of customer service with Noam Fine, Vonage AI
What’s the future of customer service going to look like? And what can businesses do today to prepare for it?