Conversations2 – Justin Randall
It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, […]
Conversations2 – Millani Jayasingkam
Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology – we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborative […]
How Salesforce are using LLMs with Greg Bennett
Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, […]
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate – Peter Isaacs!
Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him […]
Conversations2 – ChatGPT Interview
What happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved – this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they […]
Conversations Squared #9 Andrew Muir
We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech – they can use recordings of a live voice talent instead. Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really […]
Conversations Squared #8 Michelle Parayil
Let’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her learnings and experiences with VUX World.