Conversational AI at Genesys with Harshali Desai and Mitch Mason
Harshali Desai and Mitch Mason, Genesys, join us to share their insights on the importance of knowledge management as an enabler of CAI automation.
Conversational AI for drive through restaurants with Anik Seth, HUEX
Anik Seth joins us to discuss how HUEX is bringing conversational AI to drive through restaurants.
HSBC knows the measure of a great digital assistant
There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI
Kevin Fredrick of OneReach.AI joins us and tells us just how Conversational AI can really take your business to the next level.
Why should you consider conversation’s unwritten rules?
Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter what happens, humans are skilled at redirecting conversations and finding agreement on what they’re talking about.
Top 20 AI adoption challenges from 50+ organisations
Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.
An AI modelled on the human brain, with Peter Voss, CEO, Aigo
What happens when you build a conversational AI framework that’s modelled on the human brain? The coiner of the term ‘AGI’, Peter Voss, joins us to reveal all.
Cracking the real world ‘cocktail party problem’ in voice AI with Ken Sutton and Hamid Nawab, Yobe
Ken Sutton and Hamid Nawab, co-founders of Yobe, join us to discuss what the meaning of ‘cocktail party problem’ is and how to crack it in with voice AI.
AI at Marks and Spencer: 2 current use cases
How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here’s how M&S did it.
Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson
Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice.