Why Aflorithmic is the WordPress of audio production
Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they do. That’s because there’s always so much to consider in their work – how does this sound relate to that visual, how can I make […]
Why do most chatbots fail? With Dawn Harpster, Talkdesk
Dawn Harpster, Senior Conversation Architect at Talkdesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.
How to connect any digital assistant to any call centre
Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.
The 2 things holding AI assistants back (and it’s not tech)
We’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf, JARVIS from Ironman, Samantha from Her and so on.
A novel approach to designing bot personas
“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in 2004.
Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy
Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable.
Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX
I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera
Muddu Sudhakar, CEO, Aisera joins us to discuss the Aisera philosophy for AI mediated service provision, and some controversial recommendations.
How ABN AMRO bank developed AI maturity
Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.
The rise of digital humans and branded avatars with Danny Tomsett, CEO, UneeQ
Danny Tomsett, CEO, UneeQ joins us to talk through the rise of digital humans and branded avatars.