AI: beyond cost saving
Why do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But as Brian Podolak of Vocodia tells VUX World, cost reduction is actually one of the last reasons his clients invest in AI. Pump up the […]
The need for AI privacy, with Patricia Thaine, CEO, Private AI
Patricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.
How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner
Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.
Thoughts on Google’s LaMDA 2
At Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.
Challenges we currently face in conversation design
Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.
Top CX trends and how AI is helping, with Brad Cleveland
Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.
How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer
Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.
The next generation of synthetic human-like voices
Why have film-makers been slow to adopt synthetic voice? They could generate voices quickly and more cheaply. They could pick and choose from a huge variety of different voices and accents.
Conversation design: towards a single source of truth
It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag – becomes a profoundly complex matrix of stakeholders, technology and design documents once those conversations are had with machines. The conversation a user has with […]
How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart
Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.