Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER
Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.
Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia
Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.
Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI
Hear from Jaya Kishore the co-founder and CTO of Yellow AI as he talks about the core components of conversational AI.
Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai
Raj Tumuluri shares the vision for truly multimodal conversational AI, and it’s impressive… And a reality today.
Best Practices For Conversation Design
Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons of learnings along the way. This article is an attempt to provide a checklist that will come in handy as you take on a new […]
Call centre authentication with Matt Smallman, Founder, SymNex Consulting
Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.
Here’s something you’ll need soon enough
Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.
So you have a chatbot, now what? With Alan Nichol, CTO, Rasa
We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.
Voice AI Lego: the importance of modularity
Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.
How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon
Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.