From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.
AI in financial services: lessons from DNB and MSUFCU
Discover how leading financial services organisations are finding success with AI.
The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta
The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.
AI and the BPO industry: why enterprises must take notice
The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.
Gaining clarity in conversational AI live from Boost Camp
In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI
How True Cassic made AI work for CX
While the promise of AI in customer experience is compelling, turning that promise into actual value takes more than plugging in a chatbot.
How True Classic tailored AI for customer experience with Jordan Gesky
Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.
8 reasons AI projects fail and 12 ways to make yours a success
Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?
AI vs BPO: Foundever’s transformative journey with Guillaume Laporte
In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.
How Prudential is shaping user-centred design in the age of generative AI
Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.