Debt collections are challenging, and changing
People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
Overcoming the shortfalls of voice AI
People just want to talk to machines like they would talk to another person. They expect it to work.
Why conversational AI should be accessible by design
Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
Here’s Conversational AI at a whopping great scale!
We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most companies may have hundreds or thousands of conversations per month, and it doesn’t matter when they occur, as automated conversations are available 24/7. Potentially, you […]
Conversations2 – Millani Jayasingkam
Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology – we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborative […]
Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms
The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.
LLMs in practice with Matt Taylor, Knowbl
Matt Taylor is back on VUX world as he shares LLMs in practice.
UX Design with LLMs, with Braden Ream, CEO, Voiceflow
Braden Ream, CEO, Voiceflow joins us as he shares about UX Design with LLMs.
How loveholidays used AI to turn frowns upside down
The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers. Most people go on holidays for relaxation, so this contrast only gets amplified when people vent their frustrations about poor service. Eugene Neale, Director of Business IT and CX Engineering […]
How Salesforce are using LLMs with Greg Bennett
Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, […]