4 ways messaging can drive revenue beyond direct sales
You’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying leads and booking sales calls. Most people, when they think about ‘commerce’, they think about the above: making or directly impacting the sale element of […]
The Uniphore approach to conversational automation with Kim West
Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.
Why messaging should be part of your content strategy, with Nick Martin
Nick Martin joins us on our VUX World podcast as he shares why messaging should be part of your content strategy.
The future trajectory of AI in customer experience, with Sham Aziz
Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.
Debt collections are challenging, and changing
People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
Overcoming the shortfalls of voice AI
People just want to talk to machines like they would talk to another person. They expect it to work.
Why conversational AI should be accessible by design
Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
Here’s Conversational AI at a whopping great scale!
We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most companies may have hundreds or thousands of conversations per month, and it doesn’t matter when they occur, as automated conversations are available 24/7. Potentially, you […]
Conversations2 – Millani Jayasingkam
Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology – we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborative […]
Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms
The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.