Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Voice design at Comcast, with Chuong Nguyen and Carolyn Reed
Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast.
Talking conversation design with Maaike Groenewege
Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.
Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI
Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
The importance of owning your NLU with Guy Tonye and Stacey Kyler, Zammo.ai
The Zammo team join us to share why owning your NLU is so crucial, the importance of control, analytics and cross platform assistants.
What is Natural Language Understanding (NLU)? A beginner’s guide
Critical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.
Giving your AI a Boost with Sam Danby
Sam Danby shares insights on conversational AI tooling and Boost.ai.
You’re thinking about conversational AI all wrong
Here’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.
Enterprise conversational automation with Derek Roberti
VP Technology at Cognigy, Derek Roberti, joins us to share the ins and outs of enterprise conversational automation.