10 ways SharkNinja uses AI to support a $5B business
Discover how SharkNinja has moved beyond experimentation to production-scale AI implementation.
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?
Start with your CX problem first and work backwards
Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.
Holistic AI services: the future of CX?
We have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can be solved with an automated system. We know it works. That’s great. We have a starting point! But what’s after that? If you tackle the […]
How Empire Today uses conversational AI with Philip Bennett
Philip Bennett joins us to speak about how Empire Today has been using conversational AI.
The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI
Frank Schneider, CEO, Speakeasy AI, joins us on our podcast to tell us about the new digital assistant scorecard from Speakeasy AI.
How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner
Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.
Top CX trends and how AI is helping, with Brad Cleveland
Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.
Google announces general availability of CCAI Insights
Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.
How voice of the customer can enhance your conversational automation strategy with Nate Brown
Chief Experience Officer at Officium Labs, Nate Brown, talks voice of the customer.