Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier
Most contact centres generate thousands of conversations a day, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.
Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara
Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.
Testing the future: How Klearcom is powering the voice AI revolution
As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.
Why you need Botium before you make your bot
Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s one of the biggest tech companies so we must succeed if we use their Cloud NLU’, or ‘we use Microsoft for everything else – why […]