How to define your AI roadmap
Many organisations have woken up to the potential of AI over the last couple of years. Every second CEO wants their own version of ChatGPT. With this surge in interest, teams across the world are rushing to deploy AI solutions on a whim, without having a long-term strategy, rushing to claim they’re using generative AI. […]
Real-Time Accent Transformation for Call Centres
You know that moment when the live agent connects to your call. You hear their first words, and your mind is scrambling to detect their accent. You may like their accent, dislike it, or struggle to understand them. Around 60% of enterprises across Western Europe and North America have some type of partnership with an […]
Seven key insights from creating an award-winning AI chatbot
You may have been put off by overhyped and under-delivering bots in the past, however there is now concrete proof that AI assistants can deliver huge returns on their investment.
Scaling debt recovery with an AI assistant – a success story
Find out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.
Voice UX Design in a generative AI world with Cooper Johnson
Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies.
Customer and Agent Perspectives on Enterprise AI Adoption in 2024
You’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though? Specifically, how do contact centre agents and customers feel about AI? Both groups are central to Conversational AI. We deliver great experiences in tandem with […]
Traversing the uncanny valley with Falene McKenna
Falene McKenna is arguably the most charismatic member of the conversation design community.
8 top AI use cases for contact centres
I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them with you here. I’ve said it before and I’ll say it again: the contact centre is where the big opportunities lie for AI. Here, we […]
AI Design Principles
Make consistently effective design decisions & improve user experience of AI services by adopting these AI Design Principles within your team and organisation.
10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI
With all this talk about large language models, you’d be forgiven for thinking that they’re going to solve the world’s problems. All we need is more data and more computing power!