Voice UX Design in a generative AI world with Cooper Johnson

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Kane Simms
  • Founder and CEO at VUX

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About this episode

Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies.

Cooper joins us to share his perspectives on how generative AI is and has impacted the voice UI landscape. Cooper will share insights into what’s changed, what’s stayed the same and advice on how to design voice AI agents that work properly!

In this episode

00:00 Introduction
01:40 Welcome Cooper
06:30 Coopers journey at WWE
09:13 Learnings from working with voice
13:20 Turn taking
19:10 Focusing on use cases
25:04 Using LLMs to classify intents
29:22 Designing a voice UX experience
35:20 Expandable sequences in intents
40:30 Old rule based systems
43:48 Dealing with latency
46:55 Control over messages
51:37 Filler spaces
59:05 Coopers next steps
01:01:16 Outro

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Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

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