How to navigate the 3 risks of LLMs in CAI
Most companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It launched a generative, LLM-based bot with the help of Quiq last year that has reduced email support by 55%. So how did it do it? […]
The evolution of the full-stack conversation designer
Just a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to iterations, including research, designing flows and the bot’s language, creating the dialogue management, and training the NLU. According to Peter Isaacs, “The way it was […]
Lean and process engineering for AI automation with Scott Hamilton
Scott Hamilton, Prodigal Tech joins us on our VUX World podcast as he shares all about AI automation!
Navigating the CX Maze: Insights from Ian Robertson on VUX World
Ian Robertson, The Forum joins us as we delve into the dynamic world of Customer Experience.
How to get started in Conversational AI
This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give you some helpers to get started. Before we do that, it’s worth pointing out a few things. Conversational AI has the potential to help everyone, […]
Microsoft Copilot: Enterprise lessons learned with Pete Kemp
Pete Kemp, FSP joins us on our VUX World podcast as he talks through Microsoft Copilot.
Balancing AI and Human Insight
Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best practices for how to use them (and not another ‘here’s 1000 ChatGPT prompts to try before you die’ list on our LinkedIn feed). In the […]
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society
Byron Reese joins us on our VUX world podcast as he chats through the impact of AI.
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
Philipp Heltewig, CEO, Cognigy joins us as we go through what we expect from AI over the next 12 months.
The Complete AI automation process: A VUX World framework
In a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design. I realised that, while role play isn’t ideal, there are a shed load more decisions and activities that need to occur before you even think […]