ChatGPT’s ‘strategies for success’ look familiar to us!
When Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog showed various techniques for working with ChatGPT. So many of the techniques are similar to the things conversation designers and programmers from the CAI industry […]
The end of role play in conversation design?
There’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an ideal ‘flow’ or ‘happy path’. You’d then use this as your first-pass design and iterate from there. Is this practice still relevant today? Honestly, I […]
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe
Liz Stokoe joins us as she chats designing AI assistants with 50 years of conversation analysis
It still takes effort to make a really good assistant
Come on then conversation designers – who’s bored by the lack of challenges in our industry? What, nobody? It’s no surprise really. We conversation designers have to be comfy with change. It seems like things are in constant flux, and that leads to new challenges. At the time of Siri’s release (2011) there were only […]
Agony Agent Roundtable #1
Rebecca Evanhoe and Wally Brill joined us for the first episode of Agony agent roundtable!
Conversational AI continues its momentum into 2024
We’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider, Verint, to get his take on some of the year’s hot topics for enterprises as they start thinking about 2024 plans. Firstly, for all the […]
Decoding documents: how SmartBots chunk data with LLMs
Discover how SmartBots revolutionise document management by introducing an innovative approach to data chunking with Large Language Models.
4 tips for effective use of LLMs in conversational AI
Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.
A year in enterprise AI: 2023 review with Frank Schneider, Verint
Frank Schneider, Verint joins us on our VUX world podcast as we have a recap of the year 2023!
How to implement a tried and tested bot improvement cycle
If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a piece of software. Would you put a new member of staff on the phone or onto a live chat system and just leave them to […]