The case for explainable AI
You may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is “a set of tools and frameworks to help you understand and interpret predictions made by your machine learning models.” Essentially, it’s being able to explain why your AI system made […]
How to formulate your CX strategy for 2024
I recently sat down with fellow Stocktoner, Andrew Moorhouse, for a chat about the current state of customer experience, and why so many brands are barking up the wrong tree when it comes to AI. The issue with the channel of choice The biggest takeaway was regarding something I’ve been giving a lot of thought […]
What’s going on at OpenAI? Plus, some LLM developments, with Matt Taylor
Matt Taylor, CPO, Knowbl joins us as he delves into what’s going on at OpenAI!
Leveraging Amazon Bedrock for Generative AI Applications with JP
JP joins us as he talks about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience.
The proof is in your data: conversation analytics at scale with Andrew Moorhouse
Andrew Moorhouse joins us as he shares that the proof is in YOUR data!
AI literacy with Mara Cairo, Product Owner, Amii
Mara Cairo, Product Owner, Amii joins us as she discusses AI Literacy
AI in Healthcare with Adam Odessky, Sensley
Adam Odessky, Sensley joins us as he discusses AI being used in Healthcare
New research: customers and agents tell CX leaders where they should focus
I recently had the pleasure of running a webinar with Michael Kropidlowski, Kore.ai and Mike Farrell, Farrell Insights. In the webinar, we reviewed two new pieces of research. The first looked at customer expectations surrounding automated AI service delivery, and enterprise customer experience in general. The second looked at contact centre agent perspectives, looking at […]
AI-based routing in contact centres with Ronald Rubens, Sentio CX
Ronald Rubens, Sentio CX joins us as he shares AI-based routing in contact centres.
Conversations2 – Justin Randall
It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, […]