Three smart ways to use LLMs alongside your NLU
LLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s been the year of ChatGPT. Due to the fact that LLMs can convincingly talk about pretty much anything, most of the time, people have started […]
Yes, ChatGPT has a persona and you should be careful
When communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if we’re trying to categorise them against people we know. As stated in Voice User Interface Design, “There is no such thing as a voice user […]
Customer journey analytics with Tim Friebel
Tim Friebel joins us on our VUX world podcast as he shares insights into customer journey analytics.
4 ways messaging can drive revenue beyond direct sales
You’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying leads and booking sales calls. Most people, when they think about ‘commerce’, they think about the above: making or directly impacting the sale element of […]
The Uniphore approach to conversational automation with Kim West
Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.
Why messaging should be part of your content strategy, with Nick Martin
Nick Martin joins us on our VUX World podcast as he shares why messaging should be part of your content strategy.
The future trajectory of AI in customer experience, with Sham Aziz
Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.
Debt collections are challenging, and changing
People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
Overcoming the shortfalls of voice AI
People just want to talk to machines like they would talk to another person. They expect it to work.
Why conversational AI should be accessible by design
Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.