Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.
Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right.
In this episode
00:00 Introduction
00:50 Welcome Kim
02:28 Spending time in customer service
06:13 Customer service being ‘Entry level’
10:25 Assistants main aim is helping people
20:44 Transformative use case
32:15 Uniphore approach to analytics
40:48 How Uniphore measures impact
44:46 The market demand
50:49 Insights & Tips for agent capabilities
55:15 Challenges of designed a combined automated agents & agent experience
57:33 Outro
Find out more – https://www.uniphore.com/
