Conversations Squared #5 Dr Maria Aretoulaki

Dr Maria Aretoulaki

Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria Aretoulaki to find out exactly what conversation analysis is, why it matters and how she would use it for a new project.

The 3 types of NLU systems in conversational AI

3 types of NLU from VUX World - intent based, zero-shot and few-shot LLMs

We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted impact they’ll have on the creation of enterprise AI assistants. Raj shared his thoughts on the types of NLU systems that exist today, and the benefits of each. This will […]

What’s this news about conversation designer layoffs?

What's this news about conversation designer layoffs?

In recent months we’ve seen rather a lot of layoffs. It feels like every few days there’s another LinkedIn post from someone in our network who’s lost their job. We spoke to three conversational AI recruitment experts to find out more.

The killer combo: How your AI assistant can save costs AND generate revenue

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more complex tasks. However, that’s not all AI assistants can do. Can’t they also generate revenue? Can’t they turn unhappy customers into smiling ones? Dawn Harpster, […]

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