How Agentic AI gets stuff done in customer experience
Is the term Agentic AI new to you? Don’t worry. It seemingly became one of the most discussed terms in conversation AI overnight. Think of Agentic AI as an AI system that doesn’t just respond to your inputs but takes action on your behalf. This article will expand on that definition by summarising some key […]
7 reasons why you need a conversation designer
Do you know what a conversation designer does? If you do, then chances are you work in the Conversational AI industry. The rest of the world doesn’t seem to get it yet. Conversation designers have to remind people of their value constantly. That’s a shame because those who don’t know will often treat every automated […]
Navigating CX: Lean, AI, and Customer-Centric Transformation
Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.
Why AI is a change project, not a tech project
AI is a change project, not a tech project. Why? Because success doesn’t rely on how good the technical solution is. It relies on how well it’s integrated and adopted. Think of any AI solution you could use in your organisation and I’ll wager that it will impact someone’s job somewhere. And how will they […]
The full stop problem: RAG’s biggest limitation
RAG (Retrieval Augmented Generation) systems are quickly becoming the go-to solution for those looking to leverage AI in business. But RAG systems have some inherent limitations that negatively impact user experience and prevent scale. One limitation, perhaps the biggest, is what I call ‘the full stop problem’. In this article, I’ll explain what that is, […]
Agentic AI and LLMs, what to expect in 2025
Mike Myer the CEO and Co-Founder of Quiq, joins me as we discuss Agentic AI and what we can expect in 2025.
Gen AI could revolutionise voice too
How has generative AI impacted the voice space? We’ve heard a great deal about LLMs being used in chatbots. While the most famous product is undoubtedly ChatGPT, LLM-based chatbots have been springing up everywhere, to varying levels of success. But what about generative AI for voice? There hasn’t been much fanfare about specific deployments. That’s […]
Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption
Every big tech company is working on foundational generative AI models and promises that the future will be different. Yet…
UX Research for Conversational AI Experiences: The Definitive Guide
User experience (UX) research is the process of uncovering user wants, needs, pain points, motivations, and behaviors. The goal is to create data-driven, user-centered experiences that meet user needs and expectations. It should ideally be conducted from conception, continuously throughout the design process, and after launching. UX research is crucial for conversational AI experiences because […]
Let’s RAG and roll: the role of content in LLM applications
In this episode, we dive deep into the critical role content plays in the success of AI systems like RAG.