Liz Stokoe joins us as she chats designing AI assistants with 50 years of conversation analysis
Liz Stokoe is an author and professor at the London School of Economics
In this episode
00:00 Introduction
02:20 Welcome Liz Stokoe
06:15 Real insights while designing a product
10:00 Why do conversation analysis?
18:37 Important principles while designing
24:12 Complaints process
27:25 Designing a staged conversation
32:19 Different ways people speak
35:20 Conversation analysis most important discipline
41:14 Quickfire round – good practice or not good?
50:00 Intervention in cases
53:24 Using conversation analysis to prevent fraud
1:01:17 Analysing conversations in real life scenarios
1:04:10 Outro
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