Landry’s find the perfect use case for a voice assistant
Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The pandemic forced a shutdown of all their venues. When Landrys reopened, they faced a dilemma. They couldn’t recruit more call centre staff to handle customer […]
The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI
Frank Schneider, CEO, Speakeasy AI, joins us on our podcast to tell us about the new digital assistant scorecard from Speakeasy AI.
Why NLU training needs brains
While preparing this blog I had an uncanny moment.
Do you know enough about AI to use it responsibly?
If you work with AI then data is one of the building blocks of your business. Discussions around data invariably bring up jargon. Do you know your ‘neural parsers’ from your ‘symbolic parsers’? Nope, me neither. Even when you know the terms you often need to perform mental somersaults to understand the concepts they describe. […]
A ground-breaking ‘human-in-the-loop’ approach to AI
One amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.
Streamlining audio production with AI, with Timo Kunz, CEO, Aflorithmic
Timo Kunz, CEO, Aflorithmic, joins us on our podcast to tell us about how Aflorithmic is streamlining audio production using AI.
The intelligence revolution
Did nobody tell you there’s a revolution going on? It’s actually the next stage in a sequence that started long ago.
7 steps to stop bots saying ‘can you repeat that?’
When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”
The ultimate guide to agent assist for call centres
Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium
Christoph Börner, CEO, Botium, joins us on our podcast to talk about quality assurance for conversational AI systems.