In this exclusive interview, we speak with Jerry Haywood, CEO of boost.ai, and Ankur Kothari, co-founder and COO of Automation Anywhere, about the proposed combination. They discuss how conversational and voice AI could connect to work across enterprise systems, where people remain involved and what customers need to prepare for.
The conversation covers the rationale behind the deal, customer and employee operations, the changing relationship between CX and IT, personal agents, agent-to-agent interactions and the foundations of successful AI adoption. I close with my view on why the combination matters.
Acquisition status: the companies announced a definitive agreement on 7 October 2026. Completion is expected in Q4 2026, subject to regulatory approvals and customary closing conditions.
