Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Voice design at Comcast, with Chuong Nguyen and Carolyn Reed
Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast.
Talking conversation design with Maaike Groenewege
Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.
Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI
Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
Google’s Assistant strategy and what it means for your brand
Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with […]
Avaya on enterprise AI strategy, with Davide Petramala
Davide Petramala shares some deep insights on how organisations can get started and scale their voice and conversational AI efforts.
The importance of owning your NLU with Guy Tonye and Stacey Kyler, Zammo.ai
The Zammo team join us to share why owning your NLU is so crucial, the importance of control, analytics and cross platform assistants.
Finding the unfindable with Lucy AI’s Dan Mallin
Find out how brands like Pepsi is democratising its internal knowledge search with Dan Mallin, CEO, Lucy AI.
Azure Bot Services with Microsoft’s Gary Pretty and Quirine van Walt Meijer
The Microsoft Conversation AI Team join us to share an overview of the Azure Bot Service and how Microsoft is enabling conversational transformation at all scales.