How we built the HeyMercedes Voice Assistant with Mihai Antonescu
Mihai Antonescu, Group Product Manager, Experience AI at Mercedes-Benz is one of the brains behind the stand-out Hey Mercedes voice assistant.
Integrating DialogFlow into your contact centre with Justin Randall
Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.
AI and the future of customer service with Noam Fine, Vonage AI
What’s the future of customer service going to look like? And what can businesses do today to prepare for it?
Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research
Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.
Incorporating VUI into your UX repertoire with Stuart Silverstein
Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set.
Voice commerce: the state of play with James Poulter
The latest customer behavioural trends on voice commerce from the Vixen Labs Voice Commerce Report.
Creating independent voice assistants with Kavita Reddi and Sirish Reddi
Discussing the Voxta platform, voice in India and the value of independent voice assistants.
Adding voice to screens with Hannes Heikinheimo
How you can and why you should add voice capability to your software, apps and screens.
How voice AI is disrupting industries with Mike Zagorsek
SoundHound Inc is enabling brands like Mercedes and Mastercard to cause disruption with voice AI. Find out how with VP Product Marketing, Mike Zagorsek.
The future of conversational commerce? with David Clark and Tim Atkinson
Google is rolling out RCS messaging and partnered with BT to bring conversational messaging on Android to life. And it’s good!