Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management
I was joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic.
Voice UX Design in a generative AI world with Cooper Johnson
Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies.
Traversing the uncanny valley with Falene McKenna
Falene McKenna is arguably the most charismatic member of the conversation design community.
CSAT and NPS are dead. Good Riddance. With Richard Smullen
Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.
The role of AI in music with SoundCloud’s Hazel Savage
Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.
How we built AI assistant, Sandy, with loveholidays
The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.
Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons
Ricardo Herreros-Symons joins us as he shares the process of unlocking AI use cases with speech recognition.
OpenAI GPT-4o: What’s new and what’s the impact on CX?
Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.
Chatbot and LLM Analytics with Eric Griffing, Dashbot
Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
AI that filters voices and soften accents, with Ofer Ronen
Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!