Webinar
Watch on demand

Scaling to $5bn with AI:

the SharkNinja story

Thinking of using AI to cut costs? Stop. AI is proven to be better suited for driving business growth. Learn from SharkNinja about how it’s deployed generative AI at scale across its service operations, and why that’s helped the company scale to over $5 billion in revenue.
Presented by
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Speakers
Picture of Damian Hall

Damian Hall

Senior Director, Global Consumer Experience, SharkNinja

Picture of Laura Ball

Laura Ball

Global CX AI Lead, Zoom

Picture of Kane Simms

Kane Simms

CEO & Founder, VUX

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About this webinar

Discover how SharkNinja redesigned its service operation around AI, across 4 core functions: agent productivity, customer interactions, service operations and business value, in partnership with Zoom.

This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.

$5.5bn

Revenue

25 minutes → 0

Troubleshooting calls eliminated

100%

Calls now AI quality-assessed

Who should watch

CX leaders, VPs, and Directors

Heads of Customer Service & Contact Centre Operations

Digital transformation and AI programme owners

Anyone under pressure to prove AI ROI

"This isn't a journey about cost saving. This is an empathy release. These technologies let us spend more time on the things that matter most to our consumers."

Damian Hall, Senior Director, Global Consumer Experience, SharkNinja

Speakers

Damian Hall

Senior Director, Global Consumer Experience, SharkNinja

Laura Ball

Global CX AI Lead, Zoom

Kane Simms

CEO & Founder, VUX

Session details

60 Minutes

On-demand recording

Online · Free access

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