Framework: Choosing a voice for your voice AI agent

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What does a good AI agent testing approach look like?
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Rohan Vasishth, Co-founder and CEO of Bluejay, explains how to test voice AI agents and build trust for enterprise deployment.
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AI agent testing is evolving rapidly. Explore the growing market of evaluation, automated testing, observability and security tools, and why tools alone aren't enough.
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The best AI use cases are right in front of your eyes

Loading the Elevenlabs Text to Speech AudioNative Player… CCW published a report recently that asked contact centre leaders how much impact AI has had on their business. The share of businesses that said it’s had enterprise-level impact was zero. Most sit a couple of rungs lower, at moderate impact with limited operational gains. So why […]

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To build reliable AI agents, we need to change the way we approach building them. Test Driven Development is emerging as the answer.
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Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn't ask.

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Meet contact centre 3.0. The playbook you’re using is obsolete.
The third-generation contact centre needs an entirely new operating model. Discover what changes are needed to meet the rising expectations of the AI-native customer.
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Your AI agent is already live. But is it working?
Most enterprise AI assistants are already live. Most have never been properly tested. Watch this VUX Consulting webinar on how to test your conversational AI before it fails in production.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.

Voice AI

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What does it take to make a voice AI agent reliable?

Framework: Choosing a voice for your voice AI agent

Loading the Elevenlabs Text to Speech AudioNative Player… Most teams choose a voice for their voice AI agent the same way. Someone opens a voice gallery, plays a handful of samples and picks the one that “sounds about right.” Or worse, the highest paid person has a personal preference and you’re told to just run […]

What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.

Strategy

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Cobus Greyling: why intents, graphs and conversation design have come full circle

The best AI use cases are right in front of your eyes

Loading the Elevenlabs Text to Speech AudioNative Player… CCW published a report recently that asked contact centre leaders how much impact AI has had on their business. The share of businesses that said it’s had enterprise-level impact was zero. Most sit a couple of rungs lower, at moderate impact with limited operational gains. So why […]

Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn't ask.

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