From answers to actions: building better government AI

What’s really breaking your AI agents?
How Simplyhealth scaled voice AI to resolve 30% of calls
Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at Boost.ai

Latest from VUX

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How ING is building the instant mortgage with agentic AI
Bahadir Yilmaz, Chief Analytics Officer at ING, on using agentic AI to cut mortgage processing time, and the path to the instant mortgage.
From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin
Discover how Vodafone's AI assistant TOBi became Super TOBi, and why seamless handover matters more than AI alone in customer resolution.
Turning AI hype into real customer value, with Simplyhealth and EdgeTier
AI is everywhere in customer experience, but few see real results. Simplyhealth and EdgeTier share what actually works when putting AI into production.
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations
What does it take to run AI-first customer service at a national scale? RVU's Anna Fedorchuk on hitting up to 70% resolution across Uswitch and Money.co.uk
Omotenashi: Japanese concept of hospitality and what CX teams can learn from it
Japan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.
The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International
We discuss why banks need a trust layer for AI agents, and what headless banking means for the future of finance.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
We dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.

Upcoming Events

Event

Utrecht, Netherlands
|  September 17, 2026

Conversational Conference 2026

Join the Netherlands’ leading event on conversational AI. Kane Simms of VUX will deliver a keynote on bridging the gap between conversational AI ambition and implementation.
Register Now

Event

London, UK
|  October 22, 2026

Conversational AI Meetup South

The meetup is returning to London this autumn. Follow us on Luma to find out when we announce details about our next meetup.
Register Now

Webinars

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External

Your AI agent is already live. But is it working?

External
Cutting headcount isn’t an AI strategy
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Scaling to $5bn with AI: the SharkNinja story
Discover how to turn AI into real, measurable growth for customer experience and beyond.
Discover how SharkNinja redesigned its service operation around AI, across 4 core functions: agent productivity, customer interactions, service operations and business value, in partnership with Zoom.

This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.

Voice AI

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How Simplyhealth scaled voice AI to resolve 30% of calls

What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.

Strategy

See More
External

Cutting headcount isn’t an AI strategy

What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
External
Cutting headcount isn’t an AI strategy
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.