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How Simplyhealth scaled voice AI to resolve 30% of calls

Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at Boost.ai
How ING is building the instant mortgage with agentic AI
From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin

Latest from VUX

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Turning AI hype into real customer value, with Simplyhealth and EdgeTier
AI is everywhere in customer experience, but few see real results. Simplyhealth and EdgeTier share what actually works when putting AI into production.
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations
What does it take to run AI-first customer service at a national scale? RVU's Anna Fedorchuk on hitting up to 70% resolution across Uswitch and Money.co.uk
Omotenashi: Japanese concept of hospitality and what CX teams can learn from it
Japan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.
The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International
We discuss why banks need a trust layer for AI agents, and what headless banking means for the future of finance.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
We dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.
How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić
In this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.
Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore
Explore how Uniphore is evolving from conversational AI into a horizontal enterprise AI platform. In this episode, we discuss agentic AI, use case selection, human-in-the-loop systems, data readiness and the future of autonomous business workflows.

Upcoming Events

Event

Utrecht, Netherlands
|  September 17, 2026

Conversational Conference 2026

Join the Netherlands’ leading event on conversational AI. Kane Simms of VUX will deliver a keynote on bridging the gap between conversational AI ambition and implementation.
Register Now

Event

London, UK
|  October 22, 2026

Conversational AI Meetup South

The meetup is returning to London this autumn. Follow us on Luma to find out when we announce details about our next meetup.
Register Now

Webinars

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External

Your AI agent is already live. But is it working?

External
Cutting headcount isn’t an AI strategy
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Scaling to $5bn with AI: the SharkNinja story
Discover how to turn AI into real, measurable growth for customer experience and beyond.
Discover how SharkNinja redesigned its service operation around AI, across 4 core functions: agent productivity, customer interactions, service operations and business value, in partnership with Zoom.

This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.

Voice AI

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How Simplyhealth scaled voice AI to resolve 30% of calls

Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.
From logos to language: The next evolution of Brand Identity
Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.

Strategy

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Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore

Is your AI strategy ready for ChatGPT Agent?

Loading the Elevenlabs Text to Speech AudioNative Player… Here’s a scenario that should be keeping CX leaders awake at night: a customer asks ChatGPT to help them resolve an issue with your product. The AI agent navigates to your website, attempts to interact with your chatbot, your search and your digital capabilities. What’s that experience […]

8 critical factors for deciding between hybrid and pure generative AI
Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.