What does it take to make a voice AI agent reliable?

AI agent testing: where are we now?
Keeping control of your AI agents
The best AI use cases are right in front of your eyes

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How to build reliable AI agents: Test Driven Development is back!

Loading the Elevenlabs Text to Speech AudioNative Player… One of the top questions on the lips of teams building AI agents is ‘when is it ready to go live?’ It’s no wonder this is a concern because most businesses are making go-live decisions based on vibes. They don’t have any evidence to point to that […]

The two things contact centres have been missing until now
Cresta CEO Ping Wu unpacks the two things contact centres have always lacked, and how AI changes that.
Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn't ask.
From chatbot to voice AI: what changes?
Endre Davids of Seamly on taking voice AI to production, and why your chatbot adds more latency than your text-to-speech or speech recognition.
Cobus Greyling: why intents, graphs and conversation design have come full circle
Cobus Greyling on where enterprise AI is really heading: data, security, forward-deployed engineers and conversation design.
From answers to actions: building better government AI
Pete Kowalczyk on knowledge graphs, goal detection and moving AI from answering questions to taking action.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
How Simplyhealth scaled voice AI to resolve 30% of calls
Paul Atkins, Head of Business Optimisation at Simplyhealth, breaks down how they scaled voice AI to resolve almost a third of calls, and what it took to get there.

Upcoming Events

Event

London, UK
|  October 22, 2026

Conversational AI Meetup London

The meetup is returning to London this autumn. Follow us on Luma to find out when we announce details about our next meetup.
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Webinars

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Meet contact centre 3.0. The playbook you’re using is obsolete.

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Your AI agent is already live. But is it working?
Most enterprise AI assistants are already live. Most have never been properly tested. Watch this VUX Consulting webinar on how to test your conversational AI before it fails in production.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
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Cutting headcount isn’t an AI strategy
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.

Voice AI

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What does it take to make a voice AI agent reliable?

What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.

Strategy

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Cobus Greyling: why intents, graphs and conversation design have come full circle

The best AI use cases are right in front of your eyes

Loading the Elevenlabs Text to Speech AudioNative Player… CCW published a report recently that asked contact centre leaders how much impact AI has had on their business. The share of businesses that said it’s had enterprise-level impact was zero. Most sit a couple of rungs lower, at moderate impact with limited operational gains. So why […]

Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn't ask.

Meet VUX at CCW Europe, Amsterdam, October 5-7

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Register now: Why your contact centre playbook is obsolete

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