Is your AI strategy ready for ChatGPT Agent?
ChatGPT Agent is already navigating websites on behalf of customers. Find out what CX leaders should do now to prepare their digital estate for AI agent traffic.
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
Learn why AI might be the biggest shift in technology since the internet.
Taming agentic AI: a practical enterprise approach
Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?
From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.
The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta
The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.
The mid-market’s AI agent advantage with Braden Ream, Voiceflow
Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.
Building AI maturity at Pandora with Sonia Ingram
In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.
Start with your CX problem first and work backwards
Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.
AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it’s not.