AI and the BPO industry: why enterprises must take notice
The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.
AI vs BPO: Foundever’s transformative journey with Guillaume Laporte
In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.