Conversation design maturity with Braden Ream, CEO, Voiceflow
We were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.
How Rabobank uses conversational AI with Stefan Bijkerk
Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.
Why NLU training needs brains
While preparing this blog I had an uncanny moment.
7 steps to stop bots saying ‘can you repeat that?’
When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”
Challenges we currently face in conversation design
Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.
Conversation design: towards a single source of truth
It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag – becomes a profoundly complex matrix of stakeholders, technology and design documents once those conversations are had with machines. The conversation a user has with […]
How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart
Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.
Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER
Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.
Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia
Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.
Best Practices For Conversation Design
Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons of learnings along the way. This article is an attempt to provide a checklist that will come in handy as you take on a new […]