4 tips for effective use of LLMs in conversational AI
Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.
Conversations2 – Justin Randall
It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, […]
The Uniphore approach to conversational automation with Kim West
Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.
Debt collections are challenging, and changing
People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
Why conversational AI should be accessible by design
Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
Conversations2 – Millani Jayasingkam
Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology – we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborative […]
How Salesforce are using LLMs with Greg Bennett
Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, […]
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate – Peter Isaacs!
Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him […]
3 Fundamental Conversational AI Capabilities
When designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able to do. This might sound basic, but with all the renewed interest in conversational AI, fuelled by large language models and ChatGPT, it’s worth layout out this stuff because this […]
Don’t cull the bots! Here’s 7 myths we should bury first
Some myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.