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8 reasons AI projects fail and 12 ways to make yours a success

June 9, 2025

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

June 6, 2025

How Prudential is shaping user-centred design in the age of generative AI

June 5, 2025

Designing for generative AI: The UX evolution at Prudential with Alex Shin

May 30, 2025

AI is smart enough – so are you ready?

May 29, 2025

The mid-market’s AI agent advantage with Braden Ream, Voiceflow

May 22, 2025

How to chart a course to AI maturity in CX: Why it matters

May 20, 2025

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

May 16, 2025

From pilot to production: Making your AI project a success… Guaranteed

May 12, 2025

Building AI maturity at Pandora with Sonia Ingram

May 9, 2025

Start with your CX problem first and work backwards

May 8, 2025

AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX

May 1, 2025

AI on the rails: Arriva’s journey into intelligent travel assistance

April 22, 2025

Responsible AI, Real Results with Citizens Advice

April 11, 2025

How United Airlines automates 64% of special requests with AI-enabled voice guidance

April 10, 2025

NatWest on Gen AI with Mark Worden

March 28, 2025

Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui

March 21, 2025

Is AI enough? How businesses can stand out

March 13, 2025

A podcast recording featuring a remote video interview with Jakob Nielsen, who appears on a screen with a purple background. He is an older man with white hair, glasses, and a black suit over a yellow shirt, smiling. On the right, a bearded man with a tied-back bun, wearing headphones and a white shirt, speaks into a microphone in a professional podcast studio with wooden paneling and a neon 'VUX' sign. The image includes bold text reading 'Revolutionising AI Usability' in purple and yellow, with Jakob Nielsen’s name highlighted below.

Revolutionising AI usability with Jakob Nielsen

February 27, 2025

VUX World Podcast Ronald Ashri OpenDialog

AI agents: hype vs reality with Ronald Ashri, OpenDialog

February 20, 2025

salzburg ag on generative AI impact in customer service

Salzburg AG revolutionises customer service with generative AI, Sarah Haider

February 4, 2025

Top AI trends shaping customer experience in 2025

February 3, 2025

Rasa: came changing design framework for AI agents?

How Rasa is revolutionising conversational AI

January 29, 2025

The generative AI platform that’s revolutionising business growth, with Noam Fine

January 23, 2025

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