Testing the future: How Klearcom is powering the voice AI revolution
As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.
Here’s Conversational AI at a whopping great scale!
We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most companies may have hundreds or thousands of conversations per month, and it doesn’t matter when they occur, as automated conversations are available 24/7. Potentially, you […]
The killer combo: How your AI assistant can save costs AND generate revenue
There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more complex tasks. However, that’s not all AI assistants can do. Can’t they also generate revenue? Can’t they turn unhappy customers into smiling ones? Dawn Harpster, […]
Check out Florida Blue’s multimodal marvel!
Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.
AI at Marks and Spencer: 2 current use cases
How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here’s how M&S did it.
Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI
Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
Integrating DialogFlow into your contact centre with Justin Randall
Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.
AI and the future of customer service with Noam Fine, Vonage AI
What’s the future of customer service going to look like? And what can businesses do today to prepare for it?
Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research
Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.
Incorporating VUI into your UX repertoire with Stuart Silverstein
Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set.