The case for explainable AI
You may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is “a set of tools and frameworks to help you understand and interpret predictions made by your machine learning models.” Essentially, it’s being able to explain why your AI system made […]
Why conversational AI should be accessible by design
Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
Don’t blame the bot! 10 learnings on safe use of AI
VUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations Leader at Decathlon UK, and Somnath Biswas, Head of Product – Conversations, Totaljobs Group. So what came up in that discussion? Here’s 10 hot takes! 1 – Nobody got fired […]
The risks of Large Language Models (such as ChatGPT)
In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought – talking to ChatGPT is like talking to a gifted child.
Conversations Squared #1 – Emily Uematsu Banzhaf
Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she’s a professional violinist!
Why you should take data privacy more seriously
Sometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech companies to record everything I say.” Have you experienced the same? We could break down their statement. We could point out that their mobile phone also has the potential to […]
Why you need Botium before you make your bot
Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s one of the biggest tech companies so we must succeed if we use their Cloud NLU’, or ‘we use Microsoft for everything else – why […]
Do you know enough about AI to use it responsibly?
If you work with AI then data is one of the building blocks of your business. Discussions around data invariably bring up jargon. Do you know your ‘neural parsers’ from your ‘symbolic parsers’? Nope, me neither. Even when you know the terms you often need to perform mental somersaults to understand the concepts they describe. […]
A ground-breaking ‘human-in-the-loop’ approach to AI
One amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.
Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium
Christoph Börner, CEO, Botium, joins us on our podcast to talk about quality assurance for conversational AI systems.