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Voice AI: What everyone gets wrong, and how to get it right

We’re at a turning point for voice automation. Enterprises can no longer treat it like an extension of a chatbot. Voice is messier, more human, and riskier if you get it wrong.

Watch this session for a candid discussion on the five non-negotiables of voice AI to discover what works, what fails, and what every CX leader must prioritise before scaling.

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About this webinar

Implementing voice AI has its own rules, risks, and design principles. Ignore them, and your automation will frustrate customers and expose your business.

If you work in a regulated industry such as banking, insurance, telco, or the public sector, you already know the stakes: one poor interaction can unravel years of customer loyalty.

2x

External partner success rate vs building in-house

2 in 3

Callers stay on voice when offered a messaging alternative

What you'll learn

Why speed isn’t the enemy, but silence is.
The design differences between chat and voice, and why they matter.
How to balance latency, security, and compliance.
What to do when customers pause, interrupt, or go off-script.

"I know it's scary. It's a decision you're making about your brand. But if you wait until everyone else has done it, you're already behind."

Samantha Rosendorff, VP Global Pre-Sales, boost.ai

Session details

60 Minutes

On-demand recording

Online · Free access

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