Webinars, Reports and Guides
We bring together industry experts and practitioners to unpack what’s actually happening in conversational AI and CX automation. Watch exclusive VUX webinars and read our white papers on NLU, LLMs, voice, messaging and more. Put the kettle on and learn with us.
All webinars & guides
Most enterprise AI assistants are already live. Most have never been properly tested. Watch this VUX Consulting webinar on how to test your conversational AI before it fails in production.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Discover how to turn AI into real, measurable growth for customer experience and beyond.
Discover how SharkNinja redesigned its service operation around AI, across 4 core functions: agent productivity, customer interactions, service operations and business value, in partnership with Zoom.
This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.
This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.
A playbook for executives who need control, visibility and measurable business outcomes from AI.
AI has reached the point where strategy alone isn’t enough. Now, leaders are under pressure to operationalise it. bringing structure, governance and measurable performance to every initiative.
In this session, you’ll learn how leading enterprises are designing operating models, governance structures and measurement frameworks that turn AI from an innovation project into a managed, measurable part of business performance.
In this session, you’ll learn how leading enterprises are designing operating models, governance structures and measurement frameworks that turn AI from an innovation project into a managed, measurable part of business performance.
Discover how voice AI transforms customer experience with compliant, customer-friendly solutions to improve your strategy.
Implementing voice AI has its own rules, risks, and design principles. Ignore them, and your automation will frustrate customers and expose your business.
If you work in a regulated industry such as banking, insurance, telco, or the public sector, you already know the stakes: one poor interaction can unravel years of customer loyalty.
If you work in a regulated industry such as banking, insurance, telco, or the public sector, you already know the stakes: one poor interaction can unravel years of customer loyalty.
Everyone’s talking about LLM chatbots, but few are asking the hard questions. Are they actually ready for the pressure of real-world use?
In this exclusive VUX webinar, we separate the hype from reality, show you what’s working right now in real-world deployments and share how you can benefit from the power of generative AI without compromising experience or results.
This exclusive session cuts through industry hype to address why the journey from prototype to production hasn't become easier despite advances in foundational models.
This exclusive session cuts through industry hype to address why the journey from prototype to pilot to production hasn’t become easier despite advances in foundational models. We’ll address the substantial challenges that emerge when AI projects confront the unforgiving realities of enterprise environments and deliver practical insights.
You’ll walk away with a clearer understanding of what it really takes to move an AI project through production.
You’ll walk away with a clearer understanding of what it really takes to move an AI project through production.
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