The AI privacy barrier: will Sonos be the first to hurdle it?
A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?
Will Say It Now crack the Amazon Alexa discoverability code?
Say It Now has acquired North American voice tech startup, GetStarted, in an effort to finally bring voice-first success to brands.
Microsoft release Dynamics 365 contact centre with AI at its core
Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.
Google announces general availability of CCAI Insights
Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.
Voxable Design Assistant streamlines conversation design with help from GPT-3
Conversation design tooling company, Voxable, has released the world’s first digital assistant specifically to help conversation designers.
Amazon Astro: talking vacuum cleaner? Or game changer?
Is Amazon’s latest device, Astro, the world’s first widely available house robot, just a talking Hoover? Or is there more to it?
Google’s Assistant strategy and what it means for your brand
Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with […]
Why is Microsoft acquiring Nuance, really? The bigger picture
Microsoft will acquire Nuance Communications for $19.7billion, but there’s more to it than cool tech. There’s a much bigger game being played.
Step up your chatbot and voice assistant game
There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience with a chatbot, that sums up where I think the industry is as far as a) use case identification (solving real customer problems) and b) […]
What is Natural Language Understanding (NLU)? A beginner’s guide
Critical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.