Conversation design: towards a single source of truth
It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag – becomes a profoundly complex matrix of stakeholders, technology and design documents once those conversations are had with machines. The conversation a user has with […]
Best Practices For Conversation Design
Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons of learnings along the way. This article is an attempt to provide a checklist that will come in handy as you take on a new […]
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