7 practical tips to implement Microsoft 365 Copilot for your business
I recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that all organisations should consider when looking at introducing Copilot’s AI-powered capabilities to their business. Understand that you’re shaping the future of your workplace. These days, […]
The Future of AI and Humanity: Insights from a Conversation with Byron Reese
Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.
7 new AI case studies from 7 top brands
The Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in Dusseldorf, to explore the frontiers of AI in enhancing customer experiences. Here, I’ll share the success stories of the brands that presented, showing the transformative […]
Why CAI needs skin in the game
The notion that AI will take our jobs and then destroy us is frustratingly hard to kill. It lacks scientific basis but it caught the public’s imagination. That’s perhaps because films like Terminator and 2001: A Space Odyssey were hugely popular long before actual AI gained widespread use. Somehow the public accepted narratives about killer […]
How to navigate the 3 risks of LLMs in CAI
Most companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It launched a generative, LLM-based bot with the help of Quiq last year that has reduced email support by 55%. So how did it do it? […]
The evolution of the full-stack conversation designer
Just a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to iterations, including research, designing flows and the bot’s language, creating the dialogue management, and training the NLU. According to Peter Isaacs, “The way it was […]
How to get started in Conversational AI
This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give you some helpers to get started. Before we do that, it’s worth pointing out a few things. Conversational AI has the potential to help everyone, […]
Balancing AI and Human Insight
Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best practices for how to use them (and not another ‘here’s 1000 ChatGPT prompts to try before you die’ list on our LinkedIn feed). In the […]
The Complete AI automation process: A VUX World framework
In a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design. I realised that, while role play isn’t ideal, there are a shed load more decisions and activities that need to occur before you even think […]
ChatGPT’s ‘strategies for success’ look familiar to us!
When Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog showed various techniques for working with ChatGPT. So many of the techniques are similar to the things conversation designers and programmers from the CAI industry […]